5 Jobs in hudson, fl
Tampa Bay Federal Credit Union is Hiring a Contact center agent Near Hudson, FL
As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming / outgoing calls, fax, email, and written correspondence.
Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals.
A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.
Contact Center Agent Job Responsibilities :
- Handles a high volume of inbound and outbound calls
- Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
- Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
- Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
- Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
- Maintains awareness of calls waiting
- Exercise some independent judgment
Contact Center Agent Experience :
- Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
- Call center experience preferred
- Customer service experience preferred
- Bilingual preferred(English / Spanish)
- High School education or GED required
- Some college preferred
Great Benefits Package!
PIbc69458e6625-26289-28202518
Last updated : 2024-05-03
Job Summary
Full Time
$38k-51k (estimate)
05/05/2024
08/04/2024
tampabayfcu.org
Tampa, FL
<25
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The job skills required for Contact center agent include Customer Service, Call Center, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
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Agents are responsible for making outbound calls to set appointments and gather survey data.
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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
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Take care of customer's concerns and empathize with what the customer could be experiencing.
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Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
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To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
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Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
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Consistently attend to trainings, listen carefully to quality and coaching.
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Step 3: View the best colleges and universities for Contact Center Agent.
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